Privacy policy

PRIVACY POLICY

Last updated: August 2026

1. Who We Are TRUFA PET is an online pet products store operated from Spain. We are committed to protecting your personal information. For any privacy-related questions, contact us at trufapetinfo@gmail.com.

2. What Information We Collect When you place an order or browse our store, we may collect:

  • Name, email address, phone number, and shipping/billing address
  • Payment information (processed securely — we do not store card details)
  • Device and browsing data (IP address, browser type, pages visited)
  • Order history and communication records

3. How We Use Your Information We use your data to:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Respond to your questions and support requests
  • Improve our store and customer experience
  • Comply with legal obligations

4. Sharing Your Information We do not sell your personal data. We may share it with:

  • Shipping carriers (to deliver your order)
  • Payment processors (Shopify Payments, etc.)
  • Shopify (our e-commerce platform see Shopify's Privacy Policy)
  • Legal authorities if required by law

5. Your Rights (EU/GDPR) As we are based in Spain and operate within the EU, you have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to or restrict how we process your data
  • Request data portability
  • Lodge a complaint with the Spanish Data Protection Authority (AEPD) at aepd.es

To exercise these rights, email us at trufapetinfo@gmail.com.

6. Your Rights (California Residents  CCPA) If you are a California resident, you have the right to:

  • Know what personal information we collect
  • Request deletion of your personal information
  • Opt out of the sale of your data (we do not sell personal data)
  • Not be discriminated against for exercising your rights

Contact us at trufapetinfo@gmail.com. We will respond within 45 days.

7. Cookies We use cookies to keep your cart, remember preferences, and analyze store traffic. You can manage cookie preferences through your browser settings.

8. Data Retention We retain your data for as long as necessary to fulfill orders and comply with legal obligations (typically up to 5 years for tax/accounting purposes under Spanish law).

9. Security We use industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure.

10. Changes to This Policy We may update this policy periodically. Changes will be posted on this page with an updated date.

11. Contact TRUFA PET 📧 trufapetinfo@gmail.com 🌐 trufapet.com