Refund policy
RETURN & REFUND POLICY
Last updated: August 2026
30-Day Return Policy You have 30 days after receiving your item to request a return. To be eligible, your item must be:
- Unused and in its original condition
- In its original packaging
- Accompanied by proof of purchase
How to Start a Return Contact us at trufapetinfo@gmail.com with your order number and reason for return. Do not send items back without first contacting us unrequested returns will not be accepted.
Once your return is approved, we'll send you instructions on how and where to send your package.
Return Shipping Costs Return shipping costs are the responsibility of the buyer unless the item arrived damaged or defective.
Damages & Defective Items Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately at trufapetinfo@gmail.com so we can resolve the issue at no cost to you.
Non-Returnable Items The following cannot be returned:
- Opened or used pet food, treats, or consumables
- Personalized or custom-made items
- Sale items and gift cards
Exchanges To exchange an item, return it following the process above and place a new order once the return is accepted.
Refunds Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. If 15 business days have passed since approval, contact us at trufapetinfo@gmail.com.